|
|
Help
Return Policy:
We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
- You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or misshipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
- Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.
- Before to make a return please contact our customer support to Helpdesk@AlternativeDVD.com to receive an RMA number (return merchandise authorization)
You should receive a refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund quickly.
All products are subject to manufacturer warranty when applicable. For all the other products AlternativeDVD.com will handle the return upon contacting our customer service at Helpdesk@AlternativeDVD.com. We generally offer a 30 days warranty on all our line of products.
Payment Policy:
We accept Credit Cards (Visa, Mastercard, Discover, Diners), Paypal, Money Orders, and Wire transfers. We also accept Paypal and Google checkout payments
Your credit card will be charged when your order is processed, typically one to two days before your product is shipped.
Our site is secure, but if you are uncomfortable sending your credit card information over the Internet, simply contact Helpdesk@alternativeDVD.com during normal business hours to receive further information on how to make payment
When writing money orders please make sure you clearly write your name, last name and order number.
Please send your Money Order to:
AlternativeDVD.com
940 Calla Ave. STE 16
Imperial Beach, CA
USA
As additional fees may apply; international buyers that would like to pay with Money Order or Wire Transfer need to contact Helpdesk@AlternativeDVD.com prior to send payment.
For more information about this policy please contact our customer support prior to place an order to Helpdesk@alternativeDVD.com
Shipping Policy:
Currently AlternativeDVD.com processes and ships items Monday-Friday. Orders placed on Saturday or Sunday will be processed during normal business hours only (9am - 5:00pm, Mon – Fri) and/or shipped the following business day. We will not be processing or shipping orders during national holidays.
To ship to US we use several carries like USPS, FEDEX and DHL and the shipping rates and delivery times are calculated automatically by our system before to proceed for final checkout. For orders paid with Paypal the shipping address must be confirmed and verified by paypal seller protection policy. We might ask for further information in order to ship to unconfirmed addresses.
Same rules as US apply to international addresses, but delivery time is subject to customs delays. International buyers are responsible to pay eventual customs, fee, taxes, import duties or any other applicable charges. We have no jurisdiction over these charges and cannot determine what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.
A street address is required for all international shipments. Delivery to P.O. Boxes is not available. AlternativeDVD.com reserves the right to refuse orders shipping to certain countries or regions worldwide.
For more information about this policy please contact our customer support prior to place an order to Helpdesk@alternativeDVD.com
Frequently Asked Questions
International
( 4 faqs in this section )
Q: Do you ship internationally? A: Yes we do, we ship to call Countries outside of US except these: AFX, DZ, AD, AO, AL, ASX, AL, AQ, AG, AM, AW, X, BH, BD, IO, BV, BW, BAX, BF, MM, BI, AN, KH, BOX, BT, CV, BZ, BJ, TD, CAX, COX, ZW, BN, BM, CMX, CG, CK, CUX, DJ, DM, EG, SV, GQ, BY, CIX, ER, ET, FJ, GF, GA, FO, PF, KY, ZM, YUX, YE, YAX, WK, HR, WSX, WF, GY, EE, VR, VU, UZ, AE, UG, TV, TC, TM, TN, TAX, FIX, IRX, GM, GN, GI, GH, GL, GE, HN, KE, GW, GD, GP, JO, VN, CM, IS, TKX, CI, KZ, KOX, KIX, KG, LPX, LB, LS, LR, LAX, MO, MK, MG, X, MW, NAX, SD, MP, ROX, STX, SL, SN, RW, RE, SA, RS, SC, SIX, SLX, SOX, TCX, TTX, SY, TOX, SZ, SJX, SR, LK, SBX, SHX, SCX, VI, LC, KN, VC, SPX, TNX, LI, TIX, POX, PIX, BS, ML, MH, MV, MQ, MR, MU, MN, FM, MS, MZ, PG, NA, NP, NC, NE, NI, NG, NEX, NIX, NMX, OM, IQX, PW Q: Are items sent internationally considered gifts? A: No, they will be sent out as commercial sample. Q: Why am I being billed import duties and taxes by Customs? A: You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Thus, customs policies vary widely from country to country and you, the customer, should contact your local customs office or check their website for more information. When ordering from Alternativedvd.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Q: Why was my package opened by customs? A: Your privacy is important to us, and we know that you're concerned how information about your order is used and shared. We would like out international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
statcounter
( 0 faqs in this section )
<%
:LOOP();
stop(unless=>$FAQSTACK);
pop(stack=>>$FAQSTACK,namespace=>"FAQ");
print(" Q: ");
print($FAQ.QUESTION);
print(" A: ");
load($FAQ.ANSWER); format(wiki=>"1"); print();
print(" ");
goto(nb=>$FAQSTACK,label=>"LOOP");
%>
Condition
( 2 faqs in this section )
Q: Are all games in stock when ordered? A: Yes however, there are situations where games are on pre-order & will be noted in the auction description. Q: Are all games sealed? A: All our games are new & factory sealed unless noted otherwise in the description.
Compatibility
( 3 faqs in this section )
Q: Is the PS3 region-locked? A: Technically speaking, for blu ray, yes, though Sony has said that it doesn't plan on region-locking games. It's possible that third-party developers may choose to do so, in which case they'll flag the disc as so in software, but PlayStation 3 games have so far been region-free. Movies, however, will be region-specific, and Playstation 2 ond PSone titles will stay only be playable in their set region (the PS3 is 100) are as well.) Q: Is the PS3 backwards compatible? A: It is! Yes. The Japanese and North American Playstation 3 almost entirely compatible with Playstation 2 and PSOne software thanks to some dedicated hardware built into the system. However, starting with the systems available at launch in Europe and Australasia, Sony has removed the hardware and shifted to software emulation. This means that the compatibility list has been cut down considerably, though future downloadable software updates will increase the number of titles that are supported. Sony has said that it plans on moving all of its future production to software-only solution in April or May of 2007, including those sold in Japan and North America. Q: Why can't I download content for my game when everyone else can? A: Downloadable content is bases on settings on your console. For example, if you have an import game from UK you have to have the setting on your console that you are in UK to be able to download that content. So just make the appropriate adjustments on your console to be able to download the correct content.
Shipping
( 3 faqs in this section )
Q: Where is my tracking number? A: Depending if the game is rare or not it should take 24-48 hours from receiving payment from you at our email. We strongly recommend that you register with us so that you can check the status of where the process of order is at. Q: If sending internationally will I be able to track package all the way to my loc A: For our international customers, your package will include a customs ID number. A customs ID essentially works as an international delivery confirmation. It does not act as a tracking method while package is in transit. The barcode will not be scanned until the package reaches your local customs office. Q: If I am an international customer and dont ever get package what should I do? A: All international shipments are insured. If you do not receive your package within 2-4 weeks, please contact us and we will prepare an insurance claim for you. Insurance claims may ONLY be filed 45 dys after the actual shipping date (some countries require a 60 day waiting period).
|
|
