We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:

• You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or misshipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

• Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.

• Before to make a return please contact our customer support to Helpdesk@AlternativeDVD.com to receive an RMA number (return merchandise authorization)

You should receive a refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund quickly.

All products are subject to manufacturer warranty when applicable. For all the other products AlternativeDVD.com will handle the return upon contacting our customer service at Helpdesk@AlternativeDVD.com. We generally offer a 30 days warranty on all our line of products.

We accept Credit Cards (Visa, Mastercard, Discover, Diners), Paypal, Money Orders, and Wire transfers.

Your credit card will be charged when your order is processed, typically one to eight days before your product is shipped.

Our site is secure, but if you are uncomfortable sending your credit card information over the Internet, simply contact Helpdesk@alternativeDVD.com during normal business hours to receive further information on how to make payment

When writing money orders please make sure you clearly write your name, last name and order number.

Please send your Money Order to:

AlternativeDVD.com 940 Calla Ave. STE 16 Imperial Beach, CA USA

As additional fees may apply; international buyers that would like to pay with Money Order or Wire Transfer need to contact Helpdesk@AlternativeDVD.com prior to send payment.

For more information about this policy please contact our customer support prior to place an order to Helpdesk@alternativeDVD.com

Currently AlternativeDVD.com processes and ships items Monday-Friday. Orders placed on Saturday or Sunday will be processed during normal business hours only (9am - 5:00pm, Mon – Fri) and/or shipped the following business day. We will not be processing or shipping orders during national holidays.

To ship to US we use several carries like USPS, FEDEX and DHL and the shipping rates and delivery times are calculated automatically by our system before to proceed for final checkout. For orders paid with Paypal the shipping address must be confirmed and verified by paypal seller protection policy. We might ask for further information in order to ship to unconfirmed addresses.

Same rules as US apply to international addresses, but delivery time is subject to customs delays. International buyers are responsible to pay eventual customs, fee, taxes, import duties or any other applicable charges. We have no jurisdiction over these charges and cannot determine what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.

A street address is required for all international shipments. Delivery to P.O. Boxes is not available. AlternativeDVD.com reserves the right to refuse orders shipping to certain countries or regions worldwide.

For more information about this policy please contact our customer support prior to place an order to Helpdesk@alternativeDVD.com